EMR Initial | EMS Care Ch EMR- E04 | Communication and Documentation

Communication and Documentation

EMS Care  EMR Chapter E04 | Communication and Documentation gives an introduction to the why and what of this subject. The course discuss on the various aspects of how an EMR should communicate when handling an emergency. The course also covers the importance of documentation

The lessons covered are

  • Basics of Communication.
  • Communicating with Specific Groups.
  • The Art of Interviewing.
  • Written Communication and Documentation.
  • Using Communication Devices.
  • Key Communication and Reporting Concepts and Strategies.

An Excerpt from the course on EMR Chapter E04 | Communication and Documentation 

Next, let’s move to another vulnerable age group, the children.
A common emotion you’ll see about children is fear because they feel uncertain about their condition, your uniform, the ambulance, and possibly the extra attention they’re getting.
To make them feel at ease and to help them tide through this situation,
• Maintain eye contact throughout.
• Position yourself at the child’s level to reduce their feeling of intimidation.
• Talk to them in a professional and yet friendly way.
• Be honest and tell them the situation gently as children can quickly see through lies, that in turn can impact the trust they have in you.
• Tell the child ahead of time if something is going to hurt.
• Be aware and respect the child’s modesty.
• If possible, allow a parent or a guardian to hold a child during the examination.
• Let the children keep his or her favorite toy or blanket as this can soothe them greatly. 


Important Notes:

  • If you only want to take the online course for CME credit, you can pay here.  The fee for online-only does NOT include a skills session nor (re)certification.  You will receive a certificate for one CME credit after successful completion of the course.
  • This course is part of the EMT Recertification  curriculum and the Initial EMT Course.  If you sign up for one of those courses, you will be automatically enrolled in this course. Click here for scheduled courses.
  • To get credit for this course, you must watch all the lessons in their entirety, the course review, and pass the quiz at the end with a score of 75% or better.

Course Curriculum

EMR Initial | EMS Care Ch EMR- E04 | Communication and Documentation

  • Lesson 0 – Chapter Introduction
  • Lesson 1 – Basics of Communication
  • Lesson 2 – Communicating with Specific Groups
  • Lesson 3 – The Art of Interviewing
  • Lesson 4 – Written Communication and Documentation
  • Lesson 5 – Using Communication Devices
  • Lesson 6 – Key Communication and Reporting Concepts and Strategies
  • Lesson 7 – Let’s Review
  • EMR Initial | EMS Care Ch EMR- E04 | Communication and Documentation | QUIZ

Study Guides

Course Duration: 0

About Us

MissionCIT provides EMS education, Fire Service Training, Entry & Promotional Testing, and Professional Services for public safety, focusing on the Fire Service.

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